The UK Promo Group Privacy Policy
Effective Date: [1 August 2025]
Last Updated: [6 August 2025]
1. Introduction
The Promo Group (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains:
The types of personal data we collect
How we collect and use your data
Your rights under UK data protection law
How we keep your data secure
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 When You Browse Our Website
If you simply browse our website, we automatically collect limited information that does not directly identify you, including:
IP address and domain name
Browser type and operating system
Date and time of your visit
Pages you view and the site you came from
We use this to improve our website, monitor performance, and enhance your browsing experience.
2.2 When You Provide Information
If you complete a form, subscribe to our newsletter, request samples, place an order, participate in a survey or competition, or contact us directly, we may collect:
Your name, address, phone number, and email address
Order history and preferences
Payment details (processed securely)
Any other information you choose to share
We use this information to fulfil your requests, provide our services, process transactions, and improve our offerings.
3. How We Use Your Information
We use your personal data for:
Fulfilling orders and providing products/services
Responding to enquiries
Sending relevant marketing communications (where permitted)
Conducting research and improving services
Meeting legal and regulatory obligations
We will only use your personal data where we have a lawful basis under UK GDPR, such as:
Consent – e.g. for marketing emails
Contract – to fulfil an order or service
Legal obligation – to comply with law
Legitimate interests – for improving our services and operations
4. Sharing Your Information
We may share your personal data with:
Service providers who process data on our behalf (e.g. couriers, payment processors, IT support)
Credit reference agencies (for credit checks, where relevant)
Selected marketing partners (only with your consent or where permitted by law)
Regulatory bodies or law enforcement where required by law
We require all third parties to respect the security of your personal data and use it only for the specified purpose.
5. International Transfers
If we transfer your personal data outside the UK, we ensure an adequate level of protection through:
UK adequacy regulations, or
Standard contractual clauses approved by the UK government
6. Cookies
We use cookies to:
Improve your website experience
Store preferences
Deliver relevant advertising
You can manage or disable cookies in your browser settings, but some features may not work as intended.
For more details, see our Cookie Policy.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access – request a copy of your personal data
Rectification – correct inaccuracies
Erasure – request deletion of your data
Restriction – limit processing of your data
Data portability – request transfer of your data to another provider
Object – stop certain types of processing, including direct marketing
Withdraw consent – where processing is based on your consent
To exercise these rights, contact us using the details below.
8. Security
We use technical and organisational measures to protect your personal data, including encryption for sensitive data and limiting access to authorised staff only.
However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
9. Children’s Privacy
We do not knowingly collect personal data from anyone under the age of 18. If you believe we have collected such data, please contact us and we will delete it.
10. Links to Other Websites
Our site may contain links to other websites. We are not responsible for the privacy practices of these sites, so we recommend reviewing their privacy policies before providing personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last Updated” date. Significant changes will be notified to you directly, where possible.
12. Contact Us
If you have any questions about this policy, or wish to exercise your data protection rights, please contact:
The Promo Group – Data Protection Officer
Email: dane@thepromogroup.co.uk
Postal Address: 78 York St, London W1H 1DP, UK
Phone:+44 20 3026 2656
If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.